FAQ – iBambooMart
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FAQ

HOW DO I PROCEED THROUGH THE CHECKOUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Checkout” button on the Shopping Bag page and we will guide you through the checkout process.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal.

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

secure paypal stripe payments

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

HOW DOES SHIPPING WORK?

We partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as USA, Germany, Thailand, Tibet, China, India, etc.

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, some item may take 1-2 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :) 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process to send the item back.

CAN I CANCEL MY ORDER?

Yes. Cancellations must be made within 24 hours of order placement. Contact us within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

WHERE CAN I REGISTER MY PRODUCT WARRANTY?

Click here to register your product.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we'll get back to you as soon as we can.